SMS and call consent

Clause 01What this page is

This page contains the exact disclosures and consent language Carpet Cleaning Wizards uses when we ask for permission to call or text you, and the full terms of our text messaging program. It is written to satisfy the federal Telephone Consumer Protection Act and the Federal Communications Commission's rules on consent and revocation, the wireless carriers' messaging requirements, and New Jersey law. The consent sentences below appear next to the boxes on our estimate form and on the Book a visit form, and the first text you receive from us carries the program disclosures shown further down this page.

Clause 02Definitions

• "Appointment messages" are texts about a request you have made or a job you have booked: confirming we received your request, sending your written estimate, confirming the date and arrival window, telling you we are on the way, asking a question needed to do the job, following up on the result, and sending your invoice or receipt.
• "Marketing messages" are texts you did not need for a specific job: reminders that it is time for a periodic cleaning, seasonal offers and news about our services.
• "Express consent" is a clear statement from you that we may contact you at a number you give us. "Express written consent" is that same statement given in writing or electronically, such as by ticking a box on our form, with the disclosures required by federal law shown at the time.

Clause 03What you are agreeing to when you tick a box on our forms

The estimate form and the Book a visit form each contain two unticked boxes, and both are optional. The first covers calls and texts about your request and your appointment. The second covers marketing texts. You can send either form without ticking either box. We never pre tick a box and we never bundle the two into one.

If you leave the first box empty we will contact you about your request by a person calling or emailing you, not by automated text. Giving us your number while asking for an estimate lets us call you about that request; it does not by itself sign you up for automated texts.

Appointment contact (first box, optional)

The exact sentence next to the first box reads:

"I agree that Carpet Cleaning Wizards may call and text me at the number I entered about my estimate request and any appointment, including by automated text message. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. Reply STOP to cancel or HELP for help. See our SMS and Call Consent page and Privacy Policy."

Ticking that box gives us your express written consent to send appointment messages to the mobile number you entered, and to call you at that number about your request. We record the date, time, the number you entered, the page you were on, and the wording you saw, and we keep that record for at least five years.

Marketing texts (second box, optional)

The exact sentence next to the second box reads:

"Yes, Carpet Cleaning Wizards may also text me cleaning reminders and occasional offers at the number I entered, including by automated text message, up to 2 messages per month. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to cancel or HELP for help."

You can leave this box empty and still send the form and book with us. If you tick it, we may send marketing messages to the same number until you tell us to stop. We keep the same record of this consent as for the first box.

Consent given by phone or in person

If you book by phone and ask us to text you, or you text us first, that is express consent for appointment messages and we will note the date and how you gave it. We will not send you marketing messages on the strength of a phone booking alone, and we will not text you an invitation to sign up for offers, because that invitation would itself be a marketing text. If you want cleaning reminders and offers, you can tick the second box on our form, tell us in writing by email or on the job record at your home, or ask us by phone to text you the marketing sentence above so that you can reply YES. We send that sentence by text only if you asked for it, and your YES reply, kept together with the message you replied to, is your written consent.

The chat helper on our website runs entirely in your browser and sends nothing to us, so nothing you type into it, including a phone number, reaches us or counts as consent. To reach a person, use the estimate form or call.

Clause 04Program terms

• Program name: Carpet Cleaning Wizards appointment and reminder texts.
• Sender: Carpet Cleaning Wizards, Union County, New Jersey. Texts come from (908) 545-9387 or from a toll free number that identifies us by name in the message.
• Message frequency: appointment messages vary with the job, normally between two and six messages per booking. Marketing messages, only if you opted in, are limited to two per month.
• Cost: we do not charge for texts. Your mobile carrier's message and data rates may apply according to your plan.
• Carriers: wireless carriers are not liable for delayed or undelivered messages.
• Hours: we send texts and make calls between 8 am and 9 pm Eastern time, except that we will reply at any hour to a message you send us at that hour, and we will text outside those hours if you asked us to for an urgent water extraction.
• Content: we will never text you asking for a password, a card number or a payment link you did not ask for. If you receive a message like that claiming to be from us, do not respond, and call us.
• Privacy: how we handle your number is described in our Privacy Policy. We do not sell or share mobile numbers or the fact that you opted in with anyone for marketing. Our messaging provider sees your number only to deliver messages.

Clause 05How to stop

• Reply STOP to any text from us and we stop all texts, appointment and marketing alike. Within five minutes you will receive one confirmation text and nothing else. That confirmation asks whether you would like to keep appointment texts only; reply KEEP if you do. If you do not reply, we send nothing further and we confirm your booking by phone or email instead. Plain STOP is enough; we do not use a separate STOP ALL keyword.
• You can also stop by replying with words such as QUIT, END, CANCEL, UNSUBSCRIBE, OPT OUT or REVOKE, by telling us in any reasonable way by phone or email, or by telling the technician at your home. We treat any reasonable request to stop as a valid one.
• We honor a request to stop as soon as we see it and in every case within ten business days, which is the outer limit federal rules allow. In practice a STOP reply is processed automatically and immediately.
• Stopping texts does not affect your booking. We will simply confirm and update you by phone or email instead.

Clause 06How to get help

Reply HELP to any text from us and you will receive a message with our business name, phone number and email. You can also call (908) 545-9387 or email privacy@carpetcleaningwizards.com.

Clause 07The messages you will see

First message after you opt in

"Carpet Cleaning Wizards: Thanks, we have your estimate request. We will text you about your estimate and appointment, up to 6 msgs per booking. Msg and data rates may apply. Reply STOP to cancel, HELP for help. Terms: carpetcleaningwizards.com/sms-and-call-consent"

Reply to HELP

"Carpet Cleaning Wizards: For help call (908) 545-9387 or email privacy@carpetcleaningwizards.com. Msg and data rates may apply. Reply STOP to cancel."

Reply to STOP

"Carpet Cleaning Wizards: You are unsubscribed from all texts. Reply KEEP if you still want appointment texts only. Call (908) 545-9387 if you need us."

Reply to KEEP

"Carpet Cleaning Wizards: Got it, you will receive appointment texts only, no offers. Reply STOP at any time to stop those too, HELP for help."

Marketing opt in confirmation (only if you ticked the second box or replied YES to a sentence you asked us to text you)

"Carpet Cleaning Wizards: You are signed up for cleaning reminders and offers, up to 2 msgs per month. Msg and data rates may apply. Reply STOP to cancel, HELP for help."

Clause 08Phone calls

• Calls from us are made by a person. We do not use prerecorded or artificial voice messages or automatic dialing to place calls, and we do not use an automated system that calls numbers on its own.
• We call the number you gave us about your request or appointment. We do not make cold sales calls, and we do not call numbers on the National Do Not Call Registry unless you have asked us to contact you.
• We do not record calls.
• If you ask us not to call you, we will note it and stop.

Clause 09Numbers that are not yours

Please give us only a number you own or are authorized to use. If your number changes, tell us so that we do not text the number's new owner. If you have received a text from us meant for someone else, reply STOP or call us and we will remove the number.

Clause 10Age

Our services are for adults. We do not knowingly text anyone under 18 and we do not knowingly collect a mobile number from anyone under 13.

Clause 11Changes

If we change message frequency, the program name, or the type of messages we send, we will update this page and tell you by text before the change applies to you, and you will always be able to reply STOP.

Clause 12How to contact us