Frequently asked questions

Most carpet is walkable within a couple of hours and dry the same day. Thick pile, cold weather and closed-up rooms all slow it down. We bring air movers when a room has to be back in use quickly.

Fabric sofas usually dry in 4 to 8 hours, and leather is faster because the cleaning never soaks in. We also bring air movers for quicker drying where a room has to be usable that evening.

Every 6 to 12 months, depending on foot traffic, pets and lifestyle. A hallway in a house with a dog and children is at the short end of that range; a spare bedroom nobody walks through can go a year or more.

Yes. We book by appointment 24 hours a day, and evening and weekend appointments are routine.

We use non-toxic, biodegradable products that are safe for children and pets. No ventilation is required afterwards, and pets can remain in the home.

It should not. Customers most often report that the house smelled fresh afterwards rather than of cleaning products.

Yes, and that is the reason we use these products. They leave no residue that needs airing out before the bed is used again.

Steam cleaning uses high heat to kill bacteria and lift dirt from deep within carpet fibers. The extraction is the important half: whatever goes into the carpet comes back out again, along with the soil it released.

Our stain removal process targets deep-set stains from wine, coffee, pets and more. Fresh spills come out most reliably. Old pet urine, bleach and some dyes change the fiber itself, and no cleaning restores a fiber that has lost its color. We tell you which one you have before you book.

Because it was never fully removed. The liquid went through the carpet into the padding, and as the carpet dried it rose back up and brought the stain with it. It has to be treated at the depth it reached rather than at the surface.

Usually. Odor in upholstery sits in the foam of the cushions rather than on the fabric, so it is treated at that depth, the same way pet stains in carpet are.

Yes. Sweat, spills, urine and general yellowing are all treated, with odor handled at the source rather than covered over. How much comes out depends on how old the stain is and how deep it went.

We clean wool, synthetic, oriental, shag and other area rugs, with the method matched to the material. The fiber is identified and the dyes are tested in a hidden corner before any moisture is applied.

No. Gentle cleaning protects the colors while removing the dirt and odor. What most people read as fading is a layer of dust across the pile that mutes every color. Remove it and the pattern comes back.

Both, with the products and the technique matched to each surface. Leather is cleaned and then conditioned, which is the step most often skipped and the reason leather ends up stiff and faded.

No. We use low-moisture techniques and test the fabric first, which prevents both shrinkage and water marks. Over-wetting causes both, and low-moisture cleaning exists to avoid it.

Yes, all types of upholstered furniture, including armchairs, recliners, sectionals, ottomans, headboards and dining chairs.

Yes. Our drying and dehumidifying process helps prevent mold and further damage to carpet and floor. Mold needs moisture, warmth and time, and removing the moisture quickly is the part that can be controlled.

As fast as possible. The first day or two decides whether carpet and padding can be saved. Call as soon as the water is stopped and before deciding what to throw away.

Stop the water at the source if you can do so safely, cut power to the affected area at the panel if any outlet or appliance is involved, and lift what you can off the wet floor. Do not run a household vacuum over standing water.

Not necessarily. Surface fibers give up moisture first and they are the only part you can touch. The padding and subfloor beneath can still hold a great deal of water, and that is where a smell three weeks later comes from.

No. We are a service-area business. All services are performed at your home or business, including area rugs and the floor underneath them.

We move what two people can safely lift and put it back afterwards. Beds, dressers and anything with electronics or glass are best cleared before we arrive. If you prefer that we clean around larger pieces, say so when you book.

Neither is a problem. Walk-ups are routine and equipment goes up by hand, so tell us the floor when you book. For buildings that require a certificate of insurance or a reserved service elevator, tell us the building and we arrange it with management in advance.

Send a photograph of the worst area with your inquiry. It is the fastest way to receive a clear answer about what will come out and what will not, before anything is booked.