Questions we get asked

Most carpet is walkable within a couple of hours and dry the same day. Thick pile, cold weather and closed-up rooms all slow it down. We bring air movers when a room has to be back in use quickly.

Fabric sofas usually dry in 4–8 hours, and leather is faster because the cleaning never soaks in. We also bring air movers for quicker drying where a room has to be usable that evening.

Every 6–12 months, depending on foot traffic, pets and lifestyle. A hallway in a house with a dog and children is at the short end of that range; a spare bedroom nobody walks through can go a year or more.

Yes. We book by appointment 24 hours a day, and evenings and weekends are normal rather than exceptional.

We use non-toxic, biodegradable products, safe around family and pets. Nothing we bring into a house needs the windows opened afterwards or the dog kept elsewhere for the day.

It should not. The most common comment we get is the opposite of what people expect — that the house smelled fresh rather than smelling of cleaning.

Yes, and that is the reason we use these products at all. They leave no residue that needs airing out before the bed is used again.

Steam cleaning uses high heat to kill bacteria and lift dirt from deep within carpet fibres. The important half is the extraction: whatever goes into the carpet comes back out again, along with the soil it released.

Our stain removal process targets deep-set stains from wine, coffee, pets and more. Fresh spills come out most reliably. Old pet urine, bleach and some dyes change the fibre itself, and no cleaning restores a fibre that has lost its colour — we will tell you which one you have before you book.

Because it was never fully removed. The liquid went through the carpet into the padding, and as the carpet dried it wicked back up and brought the stain with it. It has to be treated at the depth it reached, not at the surface.

Usually. Odour in upholstery sits in the foam of the cushions rather than on the fabric, so it is treated as a depth problem the same way pet stains in carpet are.

Yes — sweat, spills, urine and general yellowing are all treated, with odour handled at the source rather than covered over. How much comes out depends on how old the stain is and how deep it went.

We clean wool, synthetic, oriental, shag and other area rugs, with care tailored to each material. The fibre is identified and the dyes tested in a hidden corner before anything gets wet.

No — our gentle cleaning methods protect colours while thoroughly removing dirt and odours. What most people read as fading is a layer of dust across the pile that mutes every colour. Take it off and the pattern comes back.

Both, using appropriate products and techniques for each surface. Leather is cleaned and then conditioned, which is the step most often skipped and the reason leather ends up stiff and faded.

Not at all. We use low-moisture techniques and test fabrics first to ensure safe, shrink-free cleaning. Over-wetting causes both shrinkage and water marks, and low-moisture cleaning exists specifically to avoid it.

Yes — all types of upholstered furniture, including armchairs, recliners, sectionals, ottomans, headboards and dining chairs.

Absolutely. Our drying and dehumidifying process helps prevent mould and further carpet or floor damage. Mould needs moisture, warmth and time; removing the moisture quickly is the part that can be controlled.

As fast as possible. The first day or two decides whether carpet and padding can be saved. Call as soon as the water is stopped and before deciding what to throw away.

Stop the water at the source if you safely can, cut power to the affected area at the panel if any outlet or appliance is involved, and lift what you can off the wet floor. Do not run a household vacuum over standing water.

Not necessarily. Surface fibres give up moisture first and they are the only part you can touch — the padding and subfloor beneath can still be holding a great deal of water. That is where a smell three weeks later comes from.

No. We are a service-area business: we come to the property and everything is cleaned in the home, including area rugs and the floor underneath them.

We move what two people can safely lift and put it back afterwards. Beds, dressers and anything with electronics or glass are best cleared before we arrive. If you would rather we cleaned around larger pieces, that is fine — say so when you book.

Neither is. Walk-ups are routine and equipment goes up by hand; tell us the floor when you book. For buildings that want a certificate of insurance or a reserved service lift, tell us the building and we handle it with management in advance.

Send a photograph of the worst patch with your enquiry. It is the fastest way to get a straight answer about what will lift and what will not, before anybody books anything.