The tile is fine — it is the joint that is failing
Glazed ceramic and porcelain are effectively non-porous. Nothing sticks to them
for long and a damp cloth takes almost anything off. Which raises the obvious
question: if the tile cleans that easily, why does the floor look dirty?
Because you are not looking at the tile. You are looking at the three or four
millimetres of grout between every piece, and cement-based grout is a sponge
with a rough surface, set slightly below the tile so that everything drains into
it. Coffee, cooking grease, mud off boots, and above all the water off your own
mop.
That last one is the part people find hardest to accept. Mopping is not neutral
here. The mop lifts soil off the tile, suspends it in the bucket water, and then
redistributes that water across the floor, where it settles into the lowest
point — the joint. Do that weekly for five years and you have deliberately, if
unknowingly, filled every grout line with a concentrated version of everything
that has been on the floor.
What the clean actually does
Heat and pressure into the joint to break the bond between the soil and the
cement, then immediate extraction so the released soil is captured rather than
running into the next joint along. That second half is the part a scrubbing
brush and a bucket cannot do — brushing lifts the dirt out of the pores and then
the rinse water carries it two tiles over and drops it again.
Corners, edges and the line where the tile meets a cabinet kick-plate get done
by hand, because that is where the machine head cannot sit flat and it is also
where the darkest grout in the room usually is.
Soiled versus stained
Worth understanding before you decide whether this is worth doing:
Soiled grout is clean cement with dirt in its pores. It comes back, often
dramatically, and the result surprises people who had stopped noticing how dark
the floor had become.
Stained grout is cement whose colour has been changed — rust from a metal
table leg, red wine that sat overnight, dye from a cheap mat that got wet. The
pigment is in the material now. Cleaning removes everything around it and the
stain stays.
Most floors are mostly the first with a few patches of the second. We will point
out the patches so you are not surprised by them afterwards.
The bathroom is its own conversation
Bathroom grout goes dark for a different reason: soap scum, body oil and mould
in a room that stays humid. It cleans well, but there is a distinction worth
knowing. Surface mould on grout comes off. Discolouration that keeps coming
back in the same spot, particularly low on a shower wall or along the base of a
tub, can mean water is getting behind the tile. That is a repair, and cleaning
it every few months is money spent on a symptom.
If we see it, we will tell you. It is a shorter conversation than the alternative.